Salesforce Inc. has agreed to buy Fin, a firm that develops artificial intelligence-powered customer agents, for about $3.6 billion as the software company works to win new business for enterprise AI. Fin’s flagship product, AI Agent, handles customer queries via chat, email, WhatsApp, text message, phone and Slack. It will complement Salesforce’s own AI agent tool, Agentforce, the San Francisco-based company said Monday in a statement. The deal is expected to close in Salesforce’s fiscal 2027 fourth quarter.
Salesforce to Buy AI Customer Service Firm Fin for $3.6 Billion
